We would like to respond to the last review and take the opportunity to educate about our billing and payment processes:
We acknowledge that emotions can run high when it comes to billing and payments. We require payment at the time of service and for patients with deductibles we do charge the deductible amount required by the patient's insurance to which patients agree when they sign our intake forms. We routinely check if the patient has met their deductible at the time of service. However there can be discrepancies when the insurance company has not updated the information on their website or if by the time we create the bill and submit it to the insurance company the patient has met their deductible because other bills have met their obligations in the meantime. We have to bill the insurance company so that the patient's payment gets allocated to their deductible. There are only few patients we have to reimburse but so far there have not been any patients that did not get their reimbursement. It usually takes a few weeks due to the insurance companies processing time.
Pretty sad experience I must say. I signed up to see a Psychiatrist and therapist at this company. The psychiatrist part went well. On my second attempt with a therapist I had to cancel the same day (which i know is my own fault). What i wasn't aware of after several calls to my therapist was they locked my account and no one will call you back until they collect a fee. Its fine if you put this in your paperwork from the day you sign up a couple months ago. But give people the respect and let them know there's an issue before turning the cold shoulder. What a horrible way to do business.
The staff that works there are all so wonderful! Wouldn't go anywhere else
The office took 165$ from me for my visit and stated my insurance would not cover anything because I hadn't met my deductible.. which wasn't true. I called my insurance and they said I should've only paid 33$ out of pocket. Upon calling back to BHC, they stated I would be refunded in 4-6 weeks. ((Haven't got this yet.)) I just received a letter from my insurance that they ALSO paid BHC for this visit and my co pay of 33$.. BHC: if my insurance didn't cover the visit and you were about to turn me away unless I paid it all up front, why did you bill my insurance, as well? Looks extremely bad on your end. Or shall I say INSURANCE FRAUD. Scam artists.
The staff at BHC is fantastic! I always feel better after I leave the office because everyone is so patient, kind and understanding.
Behavioral Health Choices is a US Health facility based in King Of Prussia, Pennsylvania. Behavioral Health Choices is located at 1013 W 9th Ave C, King of Prussia, PA 19406, USA.
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